Privacy Policy

At Travel Traders, we strongly believe in protecting consumer privacy. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.

IP Addresses & Cookies

In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimising our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems and browser types, etc. This data does not personally identify you. You can choose not to accept cookies by disabling them in the settings of your web browser.

What is personal information and How do we collect?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Travel Traders, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

Is the information disclosed to third parties?

We may disclose your personal information:

  • as permitted or required by law;
  • to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
  • to our third party service providers as well as to our related entities and brands;
  • to third parties such as airlines, hotels, car rental companies and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your travel arrangements; and
  • to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.
  • to third parties for the purpose of analysing trends in sales and travel destinations.

Changes to this policy:

Any material changes in the way Travel Traders Pty Ltd uses personal information will be described in future versions of this Privacy Policy. We reserve the right to change our Policy at any time. Should a change occur, the amendment will be posted on our website.

You may submit any concerns regarding our Privacy Policy or privacy practices to info@traveltraders.com.au We will attempt to respond to all reasonable concerns or enquiries within five business days of receipt.

Links to other websites

Our website provides links to other third party websites outside our network and immediate control. We do not accept any responsibility for their activities, and we advise you to examine the terms and conditions of using their websites before disclosing any information to them.